Software & Business Services companies have the highest adoption of Salesforce CRM compared to other industries. Hundreds of big brand companies are using Salesforce as their CRM Platform & it has proved to be highly beneficial to their business. Let that be managing sales, delivering service, Team collaboration, Marketing or Data Analytics, Salesforce has proved to be the best solution.
Our Experts can help you implement & customize salesforce CRM that will blend in with your business model. Let that be configuring Out of Box Features, Custom Development, Integration with your existing Systems, or Simply Administration & Support. We can be of great help to you !

How Software & Services Companies are using Salesforce?

Service
Providing great service is a vital part of the Software & Services Business. It is a deciding factor for customers during purchase as everyone expects quick help when a product/service does not work as expected. Salesforce Service Cloud is specifically designed to enable your Teams to deliver extraordinary service to your customers. Case Management, Multi-Support Channel (Emails, Web, Social, Community), Smart Routing using Omnichannel, Knowledge Base, Self Service Portal are some great out of the box features. We can also build automation to help improve your team efficiency. Service Cloud can also help in great collaboration between teams & improve cross-team functioning. Flexibility to Integrate with external systems & many external applications make Salesforce Service Cloud, the powerhouse of features that will enable your service teams to deliver exceptional service to your customers. We have experienced resources that can help you implement great service cloud solutions effortlessly.
Product / Services Sales
Salesforce Sales Cloud, is bundled with all the amazing features you will need to manage your Sales. Running Campaigns, Lead Assignment, Opportunity Tracking, Contacts & Accounts Management, Products, Price books, Managing Quotas, Generating Quotes, Forecasting & many more features are provided out of the box of Salesforce. Besides the out of box features, we can implement great custom solutions that will help your Sales Team to be at its best.
Engineering
It is common to receive an enhancement request or bugs being reported by customers in the software & services business or you may run projects where Product / Engineering Teams need to work in conjunction with other Teams. Your Product / Engineering Teams can use Salesforce to collaborate on such projects. You can run projects, define milestones, resources & deadlines for projects. It can also integrate with different applications like slack, Jira which can facilitate cross-team collaboration & project management. Our Experts can be of help to you in implementing these great solutions.
Community
Provide your customers with a portal to be able to find self-help using a knowledge base. Broadcast announcements, unified interface to raise service requests & track them, or allow them to share suggestions/ Ideas. You can also provide access to your partners to organize information that they need to facilitate business with you. Salesforce Community is what many companies are using for seamless collaboration with customers & partners. We can build beautiful & user-friendly communities that your customers & partners will like.
Analytics
Who does not want to monitor their Organizations’ Statistics. You would definitely want to keep track of how your individual employees, departments, or organization as a whole are performing. View Sales Pipeline, Monitor Activities of Individual Reps, Review your Lead LifeCycle, Analyse your Support Cases, Monitor Customer Survey Feedback & Our Analytics experts can assist you with creating a 360 Degree View of your Organisation with Salesforce Analytics.
Business Automation
There is always scope to do things better & faster. Salesforce Automation tools like Process Builders, Flows, Approval Process, Custom APEX Code can be of great help in automating business processes & eliminating hours of effort. This however would need an expert who could analyze & understand these areas of process improvement & convert it into an Automation using Salesforce. We have Team Members who are experts in this domain & can be of great value to you.

The Xabit Team can help you to implement, develop & maintain your Salesforce Manufacturing Cloud in the most efficient manner which will enable you to perform your business operations without needing to worry about the system. TALK TO US to see how best we can help you grow your business !